An Overview:

Rachel Ashwell furniture does much more than just combine comfort with exquisite good looks. All Rachel Ashwell pieces are handmade in Los Angeles, CA by quality craftsmen, using hardwoods and 8-way hand tie construction. The essence of Rachel Ashwell comfort can be found in our plush feather down cushions designed with a “character of mushiness”. The furniture is designed so that our generously cut slipcovers can be properly tucked underneath the seat cushions. Slipcovers are machine washable, pre-shrunk with over locked seams that won’t fray and feature zippers for easy use.

How are the frames constructed? 

Our frames are all constructed of premium grade kiln dried five quarter hard wood. All of our frames are “bench built”, means that the frames are not pre-made or mass produced on an assembly line, each frame is made to order. We use five quarter hardwood, which is a thicker and wider piece of wood, in our construction instead of the 1” thick industry standard. The frames are corner blocked and double doweled, screwed at the joints, glued and stapled. Corner blocked is a system of joining the frame at the seam/corner to prevent shifting or separating. Double doweled is used in top quality wood working and reinforces the joints of the body of furniture. Two wood dowels are inserted through the blocked joint/corner to add lateral stability.  Our frames are made to last; there is a 10-year guarantee on the frame and spring construction. Rachel Ashwell furniture is fully upholstered in cotton duck underneath our slipcovers. Under this cotton duck we use 2-3 layers of Dacron on top of the foam and line the foam with cotton batting.

Does the furniture come with springs in the seats? 

Rachel Ashwell furniture pieces have an “8-way hand tied” spring construction hand placed with eight gauge steel coils springs. Springs are coiled vertically, and are tied 8 ways to each surrounding coil then to the frame to make them extra secure. It is a more laborious technique that assures the most comfortable deck support and overall more springy and balanced ride to the seat deck.

How are the cushions constructed? 

The essence of the Rachel Ashwell comfort can be found in our feather and down cushions designed with a “character of mushiness”. We offer two different types of cushions and pillows: down and feather or synthetic. The down and feather seat cushions are made of an envelope of 90% feather and 1% down wrapping around a high density foam core. Our down and feather blend is a by-product of the meat industry (duck). The foam core gives the seat more resiliencies and allows the seat to maintain its shape while keeping its soft cushy feel. An additional feather proof ticking zippered cover is added to insure that no feathers or duct escape. The down and feather goes through a “hyper-cleaning” process. This process cleans the down and feather three times with a gentle cleaner that leaves the down and feathers with a natural pH. This removes dirt and dust particles assuring an allergy free, fluffier, stronger, and longer lasting cushion. The synthetic cushions are high density foam core wrapped in polyester. The synthetic fill is a polyester fiber. This gives a resilient, soft and light weight alternative to the down and feather.

Can I order a custom piece? 

Customization of a frame is always available to our customers; from something as small as a dimension adjustment to the reproduction of a specific sofa, sectional, chair, chaise, or ottoman style. In customizing anything it is CRUCIAL that you discuss with one of our associates, the exact details. There will be an up-charge for customizing which our team of associates is happy to help with. 

Can I customize the cushions? 

Customizing cushions is always available to our customers. The addition or subtraction of down/synthetic fill or specific sizing is available. In customizing anything it is crucial that you discuss with one of our associates the details. There is an up-charge for customizing which our team of associates is happy to help with. 

Can I try out your furniture before I purchase? 

We understand that purchasing furniture online comes with challenges. At this time, we do not have a flagship store. Our Ecommerce sales associate can answer questions you may have about slipcovered custom furniture. Please contact 888-393-5875, ext. 101 or write to customerservice@shabbychic.com.

How should I care for my slipcovers? 

All Rachel Ashwell slipcovers are pre-shrunk. Our slipcovers are designed and constructed for home machine washing and drying. Our product is meant to be washed and easy to care for. When washing, it is okay to wash cool and tumble dry low. Rachel Ashwell pieces have zippers for a more tailored fit. We do not recommend dry cleaning or bleach. Dry cleaning is a chemical process which causes the fabric to weaken and disintegrate. Dry cleaning can also fade the colors in a fabric more quickly than machine washing. We recommend closing all zippers on the slipcovers before washing.

Do you offer swatches?

Absolutely. We offer a variety of machine washable fabrics to choose from. We encourage customers to view fabrics in the lighting of their home, while experiencing the quality and beauty of the material. ORDER A SWATCH

Do you offer sofa beds?

Most of our sofas can accommodate sleepers. A 40” deep frame takes a deluxe innerspring and spinal support mattress. The pillow top mattress is found on one side of the mattress.

Sizing:

Twin Bed fits into a 72” frame *requires 44” between the arms. Full Bed fits into a 84” frame *requires 60” between the arms. Queen Bed fits into a 96” frame *requires 68” between the arms.  *The exception to the rule: An 84” Simple Sofa can accommodate a Queen sleeper. 

The depth of the frame with the sleeper folded out will be 53” plus the depth of the frame. 

The frames that are not recommended to add a sleeper are: Portobello, Soho, Sectionals. *Custom charges will apply to these styles as major frame modifications are necessary.

*Quick tip on Sleeper Sofa: 

To Close: fold mattress in half w/ handle extended in the air, snap the handle down flat to sleeper mechanism, once the handle is flush with the mattress, fold the mattress into the frame of the sofa.

Can I speak with an associate before purchasing?

Absolutely.  We encourage our customers to call or email with any questions pertaining to our furniture.  Please dial 888-393-5875, ext. 101 or email customerservice@shabbychic.com and we will be happy to assist you!