Payment in full is required at the time the order is placed. Rachel Ashwell® Shabby Chic® accepts Visa, MasterCard, and Discover credit cards, including Rachel Ashwell® Shabby Chic® gift cards. We accept participating merchant Gift Cards including Visa and MasterCard (order total must be equal to or less than the gift card balance). For all purchases, please review order totals and payment method(s) prior to placing your order.

We ask that you review your purchase carefully prior to submission, as it cannot be modified once submitted. Custom orders, including all made-to-order goods, require payment in full and cannot be altered, canceled, or returned for refund or store credit.

Multiple promotional offers cannot be combined and are not applicable to sale items, furniture/slipcovered promotions, etc. Promotional pricing is confined to promotion dates.

If applicable, new subscriber/customer promotional offers are valid for one-time use only.

Returns may only be processed in the same method that the purchase was made.

Rachel Ashwell® Shabby Chic® does not accept responsibility for deliveries which are impossible or require additional expenses due to inaccessibility. Nor are we responsible for merchandise once consigned to a freight company.

Rachel Ashwell® Shabby Chic® is not legally responsible for damage or warranty claims of products purchased prior to September of 2009. For products sold after September of 2009, any returns or warranty claims must include original paperwork provided by the original owner.

Vintage pieces are hand-selected and curated by Rachel Ashwell and are sold “as is” to embrace the character, charm, and beauty of their imperfections.

Will-Call merchandise must be collected within 5 business days from the completion/readiness date. A daily storage fee per item will be charged for items not collected within this time frame and must be paid prior to order release. Contact an associate for rates.

SHIPPING POLICY

Free standard shipping applies to eligible online orders over $350 (excludes all oversized items including furniture, slipcovers, replacement inserts for furniture, international items, etc.).

Standard shipping times via UPS, USPS or FedEx is 6-8 business days within the continental United States. International orders may take an additional 14-21 business days. We do not collect duties and/or custom fees on international orders. All duties/custom fees are the responsibility of the customer.

We do not ship to P.O. Boxes. If a PO box is entered as a shipping address the order may take up to 10 additional days to process. 

Please note that items ordered together may not be shipped out on the same day, and occasionally items may be temporarily out-of-stock or back-ordered. You will be alerted in either instance and will be provided with an approximate date of shipment. Rest assured; any shipping delay will be communicated to you at the time of your order. Should any other unforeseen delay occur, you will be notified as soon as possible.

OVERSIZED SHIPPING

All oversized items will have a predetermined flat rate which will be automatically added to your cart at checkout, please refer to product pages for delivery specifics. 

We offer in-home delivery service on select furniture items. When indicated, certain oversized items are brought into your home, placed in the desired location and packaging will be removed from the space. Existing furniture must be removed prior to delivery, as the provided shipping rates do not include removal of existing furniture pieces. For deliveries within the continental United States, transit times vary on average of 4-6 weeks. The shipper will contact you in advance to schedule a delivery date and time. You must be present for the date and time of your scheduled delivery as discussed with the shipper. Rachel Ashwell® Shabby Chic® is not responsible for any fees incurred for storage, rescheduling, or redelivery of your item(s). 

Please note that our preferred carriers will apply additional fees, in addition to currently quoted shipping costs, for any services performed beyond the standard pick-up and delivery operations.  Additional shipping charges will incur for the following:

• Remote location
• Multiple flights of stairs
• Parking or challenges unloading
• Offshore or island location that would require hiring a "final mile" agent
• Moving or removal of any existing furniture piece(s)

If any of the above apply to your delivery, please contact customerservice@shabbychic.com for a more accurate shipping estimate. 

Once your items have been delivered, you must fully unwrap and inspect your pieces while the shipper is present. While damages are rare, should there be any errors or damage to your item(s), it is imperative that the following is noted:

1. Note any damage(s) on the shipper's paperwork, prior to signing for goods.
2. Make a copy/take photo of the shipper’s paperwork noting the errors/damages.
3. Take pictures of the piece(s) up close and from a distance

You are welcome to keep the item(s) IF the damage is fixable and you are willing to have it repaired.  If the damage is not repairable, please note replacements may take upwards of 8-10 weeks excluding transit time.  Please contact our offices immediately at customerservice@shabbychic.com to file a claim. Our office hours are Monday-Friday, 8:30am-4:30pm PST. 

We ship to over 90 different countries. Oversized items can be shipped internationally and require a shipping quote prior to placing the order. To request a quote for shipments to international locations, Alaska, Hawaii, U.S. territories, or for any other shipping inquiries please email us at customerservice@shabbychic.com. List your address and the items you are interested in purchasing and we will get back to you with next steps and shipping information.

**For international orders: Import duties, taxes, and charges are not included in the item price or shipping cost. These charges are the buyer's responsibility.  Please check with your country's customs office to determine what these additional costs will be prior to buying. Rachel Ashwell® Shabby Chic® does not collect this at checkout. *

SPECIAL ORDERS, SLIPCOVER ORDERS, AND CUSTOM ORDERS

Custom orders, including all made-to-order goods, require payment in full and cannot be altered, canceled, or returned. Refunds or store credit are not eligible on made-to-order goods. All merchandise must be paid for in full prior to releasing item(s) for shipment.

Custom furniture lead times average between 6-14 weeks to complete, pending fabric availability (excludes transit times). Unforeseen backorders or delays may increase production time beyond the control of Rachel Ashwell® Shabby Chic®. At the discretion of Rachel Ashwell® Shabby Chic®, made-to-order furniture may be eligible for upgrade to a higher value fabric, model, or customizations in which a balance due invoice will be issued and payment in full will be required to update the order. Downgrades in styles, fabric, customizations, etc. are not permitted on made-to-order items. Made-to-order furniture and/or fabrics already in production are not eligible for modification or cancellation. Please contact customer service for assistance if you have questions about upgrading.

Rachel Ashwell® Shabby Chic® does not accept responsibility for dye lot variation in fabrics. When possible, we are happy to offer a CFA (Cut for Approval). Please inquire with our team prior to placing your order to confirm if a CFA is available.

Rachel Ashwell® Shabby Chic® is not responsible for slubbing, loose bare threads, exposed seams, etc. on slipcovers, upholstery, fabrics, etc. and fabrics are not Warrantied. If you have a concern regarding workmanship, please contact customer service and our team will be glad to review your concern.

Rachel Ashwell® custom furniture is handmade by quality craftsman using kiln-dried hardwoods and eight-way hand tied construction. There is a 1"-2" variance allowance for all standard and custom dimensions (length, width, and height).

Articles made of wood: Due to the natural characteristics of wood, all knots, cracks, holes, and finish variations are to be expected and embraced.

Rachel Ashwell® Shabby Chic® does not accept responsibility for damage, shrinkage, fading, or discoloration of items due to natural elements, wear and tear, washing or abuse. Please refer to care instructions on our website for optimal results.

Fabric by the Yard Orders: A $50.00 cutting fee applies to orders of 1-9 yards. A $100.00 cutting fee applies to orders of 10+ yards. This fee will be added automatically at checkout. Please note, when placing your order, you are charged for the pre-washed number of yards. Please account for 5-10% shrinkage on fabric orders when making your purchase, rounding up to the next whole yard. For questions or additional assistance placing your order, contact customerservice@shabbychic.com.

RETURN POLICY

Ineligible items for return:

All furniture, including upholstered, slipcovered and case goods. Custom orders require payment in full and cannot be altered, canceled, or returned for a refund or store credit. 

Vintage Items

Art

Holiday Items

Fabric by the Yard

Made to order Home Décor items, including decorative pillows, cushions, curtains, and tablecloths

Sale Items

Returns on eligible items will not be accepted without a return authorization number (RMA). Customers have 7 days to request an RMA from the receiving date. If the RMA is not requested within this time, we have the right to refuse or deny a return. 

Return shipping is at the customer's expense. You are responsible for return shipping costs with one of our preferred shippers (UPS, FedEx, or USPS). *We highly recommend using a delivery service with a trackable form of shipping. * We are not responsible for any packages lost in transit.

All items must be returned in the original condition (including all parts and accessories). Items must be unused, unaltered, and unwashed. Customer receipt or proof of purchase is required for all returns.

Eligible merchandise may be returned for a refund or store credit (excluding original shipping charges) within 7 days from the receiving date with an approved return authorization number (RMA). Shipping charges are the responsibility of the purchaser. Returns will not be accepted beyond 7 days from the customer/recipient receive date.